Mwin's Privacy Policy & Data Protection

1. Introduction

Mwin (https://mwin.im) is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy clearly outlines how mwin collects, uses, stores, and protects your personal data.

This Privacy Policy applies to all services, mobile apps, and related operations on the mwin platform. By creating an account or continuing to use the platform, you are considered to have accepted this Privacy Policy.

2. Information We Collect

Mwin collects your information in several ways. Below is a detailed breakdown of what data is collected and how.

Information Provided Directly

When you register on mwin or use our services, the following information is collected directly from you:

Automatically Collected Data

When you use the mwin platform, certain information is collected automatically:

• IP address and device information (model, operating system).
• Browser type and language settings.
• Usage patterns on the platform, pages visited, and time spent.
• Login timestamps and approximate location data.
• Betting and gaming history.
• Data collected through cookies and tracking technologies.

3. Use of Data

Mwin uses the information it collects only for the purposes outlined below. We never misuse your data.

• Account Management: To create, verify, and secure your account.
• Service delivery: To ensure smooth betting, gaming, and transaction services.
• KYC and identity verification: To meet legal obligations and prevent fraud.
• Customer Support: To address your complaints and queries.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Service improvement: To improve user experience and enhance the platform.
• Relevant Communications: To send important updates and promotional offers.
• Legal Compliance: To comply with regulatory and legal authority requirements.

4. Data Sharing & Disclosure

Mwin does not sell your data to third parties. However, limited sharing may occur in the specific circumstances outlined below:

Service partners

Necessary data may be shared with trusted partners for payment processing, KYC verification, and technology services. These partners are required to comply with our privacy standards.

Legal Obligations

Under the laws of Bangladesh or the relevant jurisdiction, we may be legally required to provide information in response to valid requests from government or regulatory authorities.

Anti-money laundering

If suspicious financial activity is detected, the relevant financial intelligence unit (BFIU) or authorities may be notified.

5. Data Security Measures

Mwin uses industry-standard security technology to protect your data. Our security layers include:

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Two-factor authentication (2FA) — applied at account login.
• Firewall and intrusion detection systems.
• Regular security audits and penetration testing.
• Encrypted database — to protect all stored data.
• Restricted staff access — only team members who need it can view your data.
• 24/7 security monitoring with automated alert systems.

6. Cookie Policy

Mwin uses cookies and similar technologies on its website to enhance your browsing experience and ensure the platform functions properly.

Cookies We Use

You can disable or limit cookies through your browser settings. However, disabling certain cookies may affect the availability of some platform features.

7. Data Retention Period

Mwin does not retain your data indefinitely. Different types of information are kept for different periods:

• Account information: For the duration of the active account and 5 years after closure.
• Transaction Records: A minimum of 7 years, as required under financial regulatory laws.
• KYC documents: Up to 5 years after account closure.
• Communication Logs: Customer service records for up to 3 years.
• Betting History: For the full duration of an active account.
• Analytics Data: Typically deleted automatically after 2 years.

8. Your Rights

You have certain important rights regarding your personal data. mwin respects all of these rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request that any inaccurate or outdated information be corrected.
• Right to erasure: In certain circumstances, you can request that your data be deleted.
• Right to Restrict Processing: You can request that the use of your information be restricted.
• Right to Portability: You can request a copy of your information in a readable format.
• Right to Object: You may object to the use of your data for specific purposes.

To exercise any of the rights listed above support@mwin.im. We will respond within 30 business days.

9. Privacy of Minors

Mwin strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any data from minors.

If we are notified that data has been collected from a minor, we will immediately close the account and delete all associated information.

10. International Data Transfers

Mwin's servers and data processing may operate across multiple countries. If your data is transferred outside Bangladesh, we ensure that adequate data protection measures are in place in the relevant country or organization.

We only work with partners who meet our privacy standards and have signed the required agreements.

11. Privacy Policy Changes

Mwin may update this Privacy Policy as needed. For significant changes, we will notify you through the following means:

• A notification will be sent to the registered email address.
• Notifications will be displayed upon login to the platform.
• The "Last Updated" date at the top of this page will reflect any changes.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. We recommend checking this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

You can visit our FAQ pageYou can also find answers to general questions there. To learn about responsible gaming, Responsible Gaming Visit the page.