Legal Documents

Mwin's Terms & Conditions

Please read these Terms & Conditions carefully before using the mwin platform. Everything you need to know about accounts, bonuses, payments, betting rules, and your rights is clearly set out here.

Last updated: January 2026
Account Registration Terms

To register on mwin, you must be at least 18 years old. Each individual is permitted to hold only one account.

Bonus Terms

All bonus offers are subject to specific wagering requirements. Withdrawals may be restricted while a bonus is active.

Payments & Withdrawals

KYC verification is mandatory for deposits and withdrawals. Failure to complete verification may delay the withdrawal process.

Prohibited Activities

Fraud, creating multiple accounts, bonus abuse, and the use of auto-betting software are strictly prohibited and may result in account closure.

Privacy Policy

Your personal information is protected in accordance with our Privacy Policy. It is never sold to third parties.

Changes to Terms

Mwin reserves the right to update these Terms and Conditions at any time. Users will be notified of any changes via email or an on-platform announcement.

1. General Terms & Conditions

Mwin (https://mwin.im) is an online gaming and betting platform serving users in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between mwin and all users of its platform.

By registering on or using mwin, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you disagree with any part of these terms, please refrain from using the mwin platform.

These Terms & Conditions may be updated at any time. We will notify you by email or through the platform before changes take effect. Continued use of the platform after any update will be considered acceptance of the revised terms.

By accessing or using the mwin platform, you confirm that you have read these Terms & Conditions and agree to comply with them in full.

2. Account Registration

To create an account on mwin, you must provide accurate and complete information. Opening an account with false or incorrect details is a violation of these Terms and may result in account termination.

Account Creation Requirements

  • Each individual may register one account only. Creating multiple accounts is strictly prohibited.
  • The mobile number or email address provided at registration must be active and belong to you.
  • You are responsible for keeping your account password confidential. Sharing your password with anyone else is strictly prohibited.
  • The name on your mwin account must match the name on your bank or mobile banking account.
  • Creating an account on behalf of another person or using someone else's information is not permitted.

Account Security

You are responsible for keeping your mwin account secure. If you notice any unauthorised access or suspicious activity, contact our support team immediately. mwin will not be held liable for any account losses resulting from user negligence.

3. Age Verification & KYC

Mwin strictly prohibits anyone under the age of 18 from using the platform. During registration, you must confirm that you are at least 18 years old.

KYC Verification Process

You will need to complete KYC (Know Your Customer) verification before making withdrawals or transactions above a certain amount. The following documents may be required:

  • Scanned copy of National ID (NID) or passport.
  • A recent selfie clearly showing your face.
  • Proof of current address (utility bill or bank statement).
  • Mobile banking account verification (bKash / Nagad / Rocket).

KYC verification is typically completed within 24–48 hours. Withdrawals may be on hold until verification is complete.

4. Deposits & Withdrawals

Mwin supports deposits and withdrawals via popular mobile banking methods in Bangladesh as well as cryptocurrency. All transactions are secure and encrypted.

Deposit Rules

  • Deposits must be made using a payment method registered in your own name.
  • Minimum deposit amounts may vary depending on the payment method.
  • Deposits are usually credited instantly. If you experience any issues, please contact support.
  • Deposits made through third parties are strictly prohibited.

Withdrawal Rules

  • Withdrawals are only available to accounts that have completed KYC verification.
  • Withdrawals must be made to the same payment method used for the deposit.
  • Processing typically takes 1–3 business days.
  • If you have an active bonus, withdrawals may be restricted until the wagering requirements have been met.
  • Mwin may request additional verification for unusual or suspicious transactions.

Mwin is committed to preventing money laundering. Suspicious transactions are automatically flagged for review and may be reported to the relevant authorities if necessary.

5. Bonuses & Promotions

Mwin regularly offers various bonuses and promotions, each with its own terms that must be followed. Bonus abuse or misuse may result in forfeiture of the bonus and account closure.

Welcome Bonus

New members are eligible for a Welcome Bonus on their first deposit. A minimum deposit amount is required to qualify. To withdraw the Welcome Bonus, you must meet a specified wagering requirement on the bonus amount (typically 5x–30x — check the promotions page for exact terms).

Reload & Loyalty Bonuses

  • Weekly or monthly reload bonuses must be claimed within the specified timeframe.
  • Earn rewards by accumulating loyalty points. Use your points before they expire.
  • Participating in the same promotion more than once is not permitted.
  • Bonuses cannot be transferred between accounts.

Mwin reserves the right to modify, cancel, or suspend any bonus offer at any time. Check the promotions page regularly for the latest bonus terms.

6. Betting Rules

Mwin offers Sports Betting, Live Casino, slots, and esports betting. Each game or betting market has its own rules. General betting rules are outlined below.

General Betting Rules

  • Once a bet is confirmed, it cannot be cancelled or modified.
  • Minimum and maximum bet limits are set individually for each market.
  • Mwin reserves the right to void any bet placed on incorrect odds resulting from a technical error.
  • Placing bets on the same outcome in the same event from multiple accounts is prohibited.
  • Match fixing or placing bets based on insider information is a criminal offence.

Results & Payments

Bet results are sourced from official records. Winnings will be credited to your account within 24 hours of the result being published. Any disputes must be raised with support within 72 hours.

7. Prohibited Activities

The following activities are strictly prohibited on the mwin platform. Violations may result in permanent account closure and forfeiture of any funds held.

  • Multiple Accounts: A single individual may not operate more than one account.
  • Bonus Abuse: Attempting to withdraw without meeting wagering requirements, or claiming bonuses across multiple accounts.
  • Auto-Betting Software: Placing bets using bots, scripts, or any automated software.
  • Fraud: Creating an account with false information or using another person's identity.
  • Money Laundering: Using the platform to process or launder funds from illegal sources.
  • System Hacking: Attempting to breach or circumvent the platform's security systems.
  • Harassment: Abusive behaviour toward other users or staff.

If prohibited activity is detected, your account may be suspended and any associated balance forfeited without prior notice.

8. Account Closure & Suspension

Mwin reserves the right to temporarily suspend or permanently close an account under the following circumstances:

  • Any violation of the Terms & Conditions.
  • Failure to complete KYC verification or submission of false documents.
  • Accounts that have been inactive for an extended period (12 months or more).
  • Direction from legal or regulatory authorities.
  • At the user's own request (self-exclusion).

Voluntary Account Closure

If you wish to close your account, please contact our support team. Withdraw any existing balance before the account is closed. Any bonus balance will be cancelled and cannot be withdrawn.

9. Responsible Gaming

Mwin believes gaming is a form of entertainment — not a way to solve financial problems. We place responsible gaming at the top of our priorities.

Set your own limits

  • Set daily, weekly, or monthly deposit limits.
  • Take a cooling-off period if needed (24 hours to 30 days).
  • Use self-exclusion for an extended break from the platform.

If you notice signs of problem gambling, please seek professional help. Visit our Responsible Gaming page for more information and support resources.

Mwin strictly prohibits account registration and gaming for anyone under 18. Parents and guardians are encouraged to monitor their children's device usage.

10. Data Protection

Mwin is committed to protecting your personal information. Any data we collect is used solely for service delivery, KYC verification, and legal compliance.

  • Your information is never sold to third parties.
  • All data is secured through SSL encryption.
  • We may be required to share information in response to valid requests from legal authorities.
  • To request access to, correction of, or deletion of your data, please contact our support team.

For more details, visit our Privacy Policy Read.

11. Dispute Resolution

For any disputes or complaints, please reach out to our support team first. We are committed to resolving all issues fairly and promptly.

Dispute Resolution

  • Submit complaints in writing to support@mwin.im.
  • We will provide an initial response within 48 hours of receiving your complaint.
  • Complex cases may take 7–14 business days to resolve.
  • If you are not satisfied with the resolution, disputes can be referred to an independent arbitration body.

Disputes regarding bet outcomes must be raised within 72 hours of the result being published. Requests submitted after this period may not be accepted.

12. Changes to Terms

Mwin reserves the right to update these Terms & Conditions, in part or in full, at any time. For significant changes, we will notify you via your registered email or through an in-platform notification.

Continuing to use the platform after updated terms take effect will be considered your acceptance of those changes. We recommend checking this page regularly.

Get in touch with us for any questions or feedback: support@mwin.im

Done reading the terms? Get started now

Register under mwin's Terms & Conditions and enjoy Bangladesh's best online gaming experience. Secure payments, fast withdrawals, and 24/7 support are always available for you.

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